Delete your 1Capacity account

1. Delete your account from the app

You can delete your account yourself, in the app, without contacting us. On your phone:

1. Open 1Capacity and sign in.
2. Go to Settings → Privacy & Security.
3. Scroll to Danger Zone and tap Delete Account.
4. Type DELETE to confirm, then tap Delete Account.

The account is removed immediately and you are signed out. This cannot be undone.

2. What is deleted

Your user account, your personal workspace and all of its records, your membership of every organization workspace, your profile information, your saved bank details, your registered devices and your notification preferences are permanently removed.

3. What happens to organizations you created

Organization workspaces you created are not deleted with your account. That data belongs to the other people in the organization as well, so the workspace and its remaining members carry on without you. If you want an organization workspace deleted too, ask an administrator to close it before you delete your account.

4. What may be retained

Some records are kept where necessary for organization continuity, audit trails, legal obligations, dispute resolution, accounting, payroll, invoices, signed documents, attendance, compliance evidence, fraud prevention, or security logs. Organization administrators may still retain business records created while you were a member of that organization.

5. If you cannot sign in

If you have lost access to the app and cannot sign in to delete the account yourself, email admin@1capacity.com with the subject line Account Deletion Request, from the email address on the account. We may ask you to verify ownership before deleting it, and we aim to complete verified requests within 7 business days. This route is only for people locked out of the app — everyone else can delete their account in the app using the steps above.

6. Contact

For privacy or data access requests, contact admin@1capacity.com.

Last updated: September 29, 2026.